Terms & Conditions

Customer Care

Questions about a product or an order? Use the Contact page to reach Lumen Wave. For an existing order, include your order number and a clear description of your request.

If an item arrives damaged, faulty or different from what you ordered, keep the packaging and shipping label. Contact us with photos or a short video showing the issue so we can review it with the supplier. Do not send an item back before receiving return instructions.

Privacy & Safety

For questions about your personal information or privacy, contact Lumen Wave through the Contact page.

Do not include payment-card details, passwords or other sensitive information in your message.

Wholesale Inquiries

For questions about quantities, product availability or a potential business order, use the Contact page. Include the product name and the quantity you need.

Any availability, pricing or supply arrangement must be confirmed before you place an order.

Payment Methods

Available payment methods are shown at checkout. Review your order total and the available options before placing your order.